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Network Administrator/IT Support Engineer

ABOUT YOU:  

You’re an experienced IT professional who loves problem-solving. Your current or past customers have praised you for the level of caring you show; you take pride in quality work, seeing the job through to their complete satisfaction. You enjoy variety, which might include working on servers, network equipment, software systems, and directly with end users. You like carrying responsibility and understand the importance of someone having his or her arms around the whole organizational network and all their business requirements.

Looking ahead, you want stability and great benefits from your job, but also opportunities to grow and earn promotions.  You want to be someplace committed to helping you stay ahead of what’s new in the industry.  You have high aspirations and don’t want to be siloed on an internal IT staff; you want to be exposed to many environments and develop broader skills.  You want to work someplace where people carry their weight, but also know how to have fun and be friendly.

ABOUT US:

We are an award-winning firm in our 14th year of business. We’re consistently growing, which means professional opportunity for employees. Providing a highly skilled team to our clients is a core part of what we do, so we pay for training – a lot of it. As a company, we believe that if we take great care of our staff, the staff will take great care of our clients. If you have a family (or, just a life!), so do we; we understand the importance of flexibility whenever it’s possible.  We know that customer satisfaction and job satisfaction are absolutely linked, so we make efforts to have fun in the office, make sure all staff members are equipped with great technology and have a comfortable work environment. We also have a “no jerks” hiring policy.  To provide consistently great service to clients, we embrace process (Lean, ITIL, CRM, you name it), so if you like to go about your work all haphazardly, we’re probably not the best place to apply. If you do well being challenged and being busy, you should get in touch!

ABOUT THIS POSITION:

The Network Administrator’s primary responsibility is to provide second-level support to Safety Net clients and provide overflow resources for level I support.  This position will perform network systems maintenance, infrastructure management and troubleshooting.  Network Administrators in the Support Services Group may also bridge/share responsibilities for on-site full network administration as described later in this document.

KEY TASKS AND RESPONSIBILITIES:

Technical Services

  • Accept escalations from the Level 1 support queue
    • Find and remedy “root cause” issues
  • Provide overflow assistance to Level 1 support queue
  • Remotely assist clients with support needs
  • Clearly communicate status on tickets
  • Exceed SLA guarantees to Safety Net clients
  • Clearly document all tasks
  • Assist Deployment Engineers with deployment projects
  • Maintain high customer satisfaction
  • Participate in team on-call rotation, handling urgent after-hours tickets

Teamwork 

  • Act as a mentor to other support team members
  • Provide leadership within small team; coordinate team daily activity

Windows Server Maintenance and Troubleshooting

  • Exchange Server
    • Organizational policies
    • Troubleshooting
    • Resource configuration
  • Domain Controller
    • Group Policy
    • Troubleshooting
    • DNS setup and management
  • DHCP server
    • Advanced troubleshooting

Backup Administration

  • Setup of backup software
  • Backup set creation
  • Scheduling
  • Notification
  • Troubleshooting
  • Restore files

Malware Prevention

  • Maintain and troubleshoot virus protection systems
  • Maintain and troubleshoot web content filtering systems
  • Maintain and troubleshoot spam filtering systems

REQUIRED QUALIFICATIONS:

  • Minimum one year Network Administrator-level experience working as an outside support resource or two years relevant experience working as an internal support resource
  • Two-year degree or higher required, 3.2 GPA
  • Current Microsoft server Operating System certification required within the first year of employment. Current Microsoft desktop Operating System certification desired, but not required, with applicable work experience
  • CompTIA certifications are desired, but not required, with applicable work experience and/or college coursework
  • Firm understanding of networking principles:
    • Client Server networking
    • TCP/IP
      • Routing
      • DNS
      • WINS
      • DHCP
      • the Internet​
    • Switching
  • Knowledge of CAT5 wiring
  • Firm knowledge of wireless security and wireless client configuration
  • Knowledge of Active Directory
    • Ability to describe in basic detail applications of Group Policy
  • Understanding of network firewalling/security technology
    • NAT
    • Port mapping
    • Access-lists
  • Firm knowledge of server maintenance tasks:
    • Backup software monitoring and troubleshooting
    • Disk defragmentation
    • Event log review
    • Hardware monitoring tool review
  • Corporate antivirus software experience.  Symantec Endpoint Protection preferred
  • Spyware removal
  • Troubleshooting fundamentals
    • Ability to break problems down and use a logical process of elimination
  • Firm understanding of server and desktop hardware
    • Ability to diagnose hardware problems
    • Understanding of different RAID levels
    • Familiarity with server and desktop hardware diagnostic tools
  • Ability to follow detailed instructions to accomplish more complex tasks.  Example: Small Business Server initial configuration

Extensive training, including one-on-one mentoring time with senior engineers, is provided.  Salary is commensurate with experience.  Position is eligible for a full benefits package including medical, prescription, dental and vision benefits, disability and basic life insurance, retirement plan, Paid Time Off (PTO), paid holidays, Shamrock Shakes, Hawaiian Shirt Day, a laptop, a nice chair and free pizza.

To be considered, please fill out the brief application and submit it with your resume and cover letter. 

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