Proactive Network Administrator - Traverse City

Traverse City, MI
Full Time
Mid Level

ABOUT THE PERKS:

  • Compensation based on experience – starting at $65k/yr
  • Benefits package available on Day 1! Includes medical, prescription, dental and vision, disability, and life insurance
  • Hybrid - work on-site with clients, from home, and in the office
  • 3 weeks Paid Time Off (PTO)

ABOUT YOU:

You’re an experienced IT professional who loves helping people. Your current or past customers have praised you for the level of caring you show; you take pride in quality work, seeing the job through to their complete satisfaction. You enjoy variety, which might include working on servers, network equipment, software systems, and directly with end users. You like carrying responsibility and understand the importance of someone having his or her arms around all of a business' information technology and all their business requirements.

Looking ahead, you want stability and great benefits from your job, but also opportunities to grow and earn promotions. You want to be someplace committed to helping you stay on top of what’s new in the industry. You have high aspirations and don’t want to be siloed on an internal IT staff; you want to be exposed to many environments and develop broader skills. You want to work someplace where people carry their weight and peers hold each other accountable, but everyone also knows how to have fun and be friendly.

ABOUT US: 

Do you want to be a big fish?  Do you want your voice and opinions to make a difference?  In the Safety Net pond, everyone knows everyone’s name, face, and at least two interesting facts about them.  Our “2 Truths and a Lie” tradition always brings a good laugh and paves the way for turning new colleagues into friends.

At Safety Net, our goal is that employees love working here and are motivated to do an outstanding job for our clients. To that end, we try to create a dynamic (even fun!) work environment where all staff members have the opportunity to master their craft and contribute in a meaningful way. 

Our Core Values and Guiding Principles define who we are and how we operate.  Our Company Vision describes what we’re working toward and provides the inspiration to make that collaborative Vision a reality.  Want to know more?  Just ask, we’d love to share!

With an enthusiastic Leadership team steering the ship, we’re growing and helping more organizations realize the advantages technology can give them when properly leveraged. Since 2003, Safety Net has been supporting small and mid-sized businesses by providing a highly skilled team and process-driven approach to managing IT systems.  We’re an award-winning Managed Service Provider (MSP) with offices in Traverse City and metro Detroit.  Our team of IT experts (that’s where you come in!) is focused on providing solutions that help organizations concentrate on their business goals rather than worry about IT administration and support. We specialize in managed IT services, IT security, and IT infrastructure solutions.

Nearly all our positions are hybrid, providing the best of both the remote world and in-office time.  The value of learning from others by being in the same space is immeasurable.  And to be honest, we like each other!  As a premium IT firm, we handle working from home like champs, too.  

ABOUT THIS POSITION:

The Proactive Network Administrator’s (PNA) primary responsibilities are to perform technology health assessments,  carry out security improvements, and provide occasional on-site Level 2 and Level 3 support to a group of Safety Net clients. PNAs spend the majority of their days on-site at the clients' place of business. They work closely with business leaders and CIOs to keep them appraised of system health and team activity.
 

Critical success factors in this position

  • Customer service acumen
  • Problem-solving ability
  • Outstanding communication skills 

Required qualifications:

  • Minimum one year Network Administrator-level experience working as an outside support resource, or two years of relevant experience in an internal support capacity
  • Strong interpersonal skills
  • Written communication skills: ability to correctly format, spell and punctuate business communications with appropriate word choice and clarity
  • Associate or Bachelor’s degree, or equivalent work experience 
  • Working knowledge of Microsoft Outlook, Word, and Excel
  • Ability to lift 30 pounds
  • Valid driver’s license

Extensive on-the-job training provided.  Compensation is commensurate with experience.  Position is eligible for a full benefits package including gain share (profit sharing), medical, prescription, dental and vision benefits, disability and basic life insurance, retirement plan, Paid Time Off (PTO), paid holidays, Shamrock Shakes, Hawaiian Shirt Day, a laptop, a nice chair, fresh fruit, and free pizza.

Keywords: IT, computer, helpdesk, troubleshooting, Windows, support, Microsoft, technician, help desk, network

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